When something breaks on a device, our team connects directly and fixes it - live remote sessions logged to your existing help desk, not a black box you can't see into.
Starting at $3.50/endpoint/month — view full pricing →
Monitoring tells you something's wrong. Remote control is what actually resolves it without shipping a device back and forth or waiting for an on-site visit.
Our team connects directly to an affected device to diagnose and fix issues in real time, the same way an in-house IT technician would, without the device leaving the user's desk.
Remote sessions are visible to the device user, not silent background access, keeping the process transparent for both compliance and trust.
Remote support that happens outside your existing ticketing system just creates a second, invisible support channel nobody can audit.
Every remote session is logged against a ticket in your existing help desk process, so there's a record of what was done, when, and by whom.
Fleet-impacting incidents get a same-day response commitment, with severity-based prioritization so a single broken printer doesn't queue ahead of a fleet-wide outage.
This isn't software we hand you a login for. Our operations team runs remote control & support as a standing service against your fleet.
Issues are logged through your existing help desk process - no separate system for users to learn.
Fleet-wide or security-relevant issues are prioritized ahead of single-device inconveniences.
Our team remotes into the affected device, with the user aware and the session visible.
What was done and why is recorded against the original ticket, building a real support history over time.
Yes - remote support runs alongside any in-house capability you keep; it's common to split by ticket type or hand off entirely, whichever fits your team.
Sessions are visible on-screen while active and initiated with user awareness - this isn't silent background access.
We'll run a free audit and show you exactly what this looks like on your devices before you commit to anything.