Employee Experience

Digital Employee Experience

We monitor how endpoints actually feel to use - boot time, app crashes, battery health - and fix the slow-laptop problem before it turns into a help desk ticket.

Starting at $3.50/endpoint/monthview full pricing →

Before the ticketIssues caught proactively
Fleet-wideExperience scoring
Real-timePerformance monitoring
What's covered

Performance problems, caught before someone complains

By the time a slow laptop generates a help desk ticket, it's already cost real productivity - often for weeks before anyone reported it.

Real-time performance monitoring

Boot time, application crash rates, CPU and memory pressure, and battery health are tracked continuously across the fleet, not sampled occasionally.

  • Boot time and login duration tracking
  • Application crash and hang detection
  • Battery health and hardware degradation signals

Experience scoring

Devices are scored on actual user experience, not just uptime, surfacing the specific machines quietly dragging down someone's workday.

  • Per-device experience score
  • Fleet-wide trend visibility
  • Outlier devices flagged automatically
Why it matters

Proactive fixes instead of reactive tickets

The value here isn't the dashboard - it's catching the problem before the person using that device has to notice it themselves.

Proactive remediation

Devices trending toward failure - disk filling up, memory pressure climbing, battery degrading - get addressed before they generate a support ticket or a bad day.

  • Disk space and memory pressure alerts
  • Proactive intervention before user impact
  • Hardware refresh recommendations based on real data

Data for hardware decisions

Fleet-wide experience data informs real budget decisions - which devices to refresh, which models underperform - instead of replacing on a fixed schedule regardless of actual condition.

  • Underperforming hardware models identified
  • Refresh timing based on real degradation data
  • Reporting tied to productivity impact, not just specs
How we operate this

Fully managed means we run it, not you

This isn't software we hand you a login for. Our operations team runs digital employee experience as a standing service against your fleet.

01

Establish baselines

Normal performance ranges are established per device type before flagging anything as an outlier.

02

Monitor continuously

Boot time, crashes, and resource pressure are tracked in the background, with no user-facing overhead.

03

Flag before impact

Devices trending toward a real problem are surfaced to our team before the user files a ticket.

04

Act or advise

Some issues are fixed remotely outright; others feed into hardware refresh recommendations backed by real data.

Common questions

About Digital Employee Experience

Does performance monitoring slow down the device itself?

Monitoring runs as a lightweight background process - the overhead is negligible compared to the productivity cost of an unnoticed failing device.

How is this different from just tracking help desk ticket volume?

Ticket volume only shows what people bothered to report. Experience monitoring catches degradation happening silently, before anyone thinks it's worth a ticket.

Related modules

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